Tie Score

I didn't think it was remotely possible. I was convinced that nobody had worse customer service than Comcast. I would have bet anything on that. OMG ???? I honestly believe that I was wrong. As much as I have nothing nice to say about Comcast, I have discovered another company that is neck and neck with the shit service and customer support that Comcast offers it's customers
   

Serius XM has risen to the occasion. They have managed to possibly hire the rejects of Comcast to work in the customer service and support department.  They have gone to extremes to manage to piss off customers by subjecting us to have (and that is questionable) a reasonable intelligent conversation with one of these so called customer support specialists.  They are not specialists. They are not people. They are not normal. They are robots simply reading from some dumb ass manual they have in front of them. They can't think. They can't make a decision. They can't reason. They can't do anything but tell you how sorry they are that you are having a problem.  This gives them time to look for the answers to your questions.  The reality is that anyone with a brain that knew what they were doing, and had some training, would probably be able to settle each and every problem in half the time.....But......
   

our society requires the most modern of modern customer support specialists to stay on the line and completely ruin our lives, frustrate us to death, and make us feel like we are fucking idiots not capable of figuring out our problem.....Mine was really simple and took almost an hour for several people to check it.  It was a simple math situation that involved a simple credit and a simple charge.  Nothing earth shattering, nothing major, nothing more than a difference of $21.00, but enough to ruin my day getting involved with some stupid robot make believe human person.....

So, those of you who have been fortunate enough to be both a customer of Comcast and Serius XM,  I say to you.....Don't ever call them.....Smoke a joint, drink some vodka, do whatever you have to do to escape that dreadful phone call.

I Surrender Mr. Comcast

I surrender Mr. Comcast

I give up. I quit. I surrender. I don't want to fight anymore.  I am willing to suffer whatever consequences are involved with this surrender as long as I don't have to see you, hear you, or know that you exist ever again.

Crapusa loves Comcast ?

            OK. We all know that none of the above will ever happen, nor will a surrender do anything but make me feel better for a few days.  The realization is simply that Comcast is like any other large company.  It is comprised of wonderful , skilled, talented people on one side...........and a bunch of stupid fucking idiots on the other.  Actually, that seems to be true of most large companies, but today is your turn Mr. Comcast.
        I have written several blogs about Comcast in the past, with the most recent one of last week which is   http://crapusa.blogspot.com/2012/06/miracles-do-happen.html      (you can check that out because this a continuation of that. It's also so pathetic that each and every word is 100% correct and truthful.
       Everything was wonderful after my last writing, until a day or two later I had the occasion to call their office to question something on my bill.  It was a simple thing, and a nice lady there even told me she found an overcharge and was going to credit my account.  I thanked her and asked her if that would effect anything with my service ?  She said no, and that was it.

Pretty little Comcast phone support

       UNTIL about 20 minutes later when I entered my kitchen and put on my little set to check up on the news. Guess What ??????   Right again....There was that same error message stating "This device is not authorized, please call  yada yada yada"......I couldn't believe it, but did the usual. Unplugged the box in hopes it would reset itself....But NO.....The Comcast lady did something....So I called up the tech support and after the usual bullshit, she made an appointment for the following day between 1-3...It's the wonderful two hour window they guarantee.  What the fuck the guarantee means I have no idea ?????  Anyway, at exactly 3.30 (one half hour late), this service person shows up.  I explain to him the problem and tell him it is just a code that needs to be corrected from their office, as the same thing happened the other day.......But NO....This genius was going to reinvent the wheel.  He decided that he needed to re splice all the connections, and then go to all points of cable entry to check everything.  He just would not listen...Finally, he called his office and they corrected it over the phone in a few seconds....(after of course watching him fuck around for another half hour).  He left, and I was happy again.

I Give Up

         OH.....but wait.....a little later I went to clean the box and TV where he was working and guess what ?  The TV kept going on and off....Oh No.......It worked, as long as I didn't go anywhere near the box or breath in that direction....I tried to tighten all the wires, but no dice.
         Another telephone call to my favorite cable company and another 15 minutes of trying to explain the situation....That was Friday and she was nice enough to offer to make an appointment for me on Saturday.  I wasn't going to be home, so she said how about Sunday morning between 9 and 11.   Great...Thank You...That was a pleasant surprise.

          This morning (Sunday) at about 8.30 the cable tech shows up and I explain what happened.  They had already given him another box to change out (of course that also was not the right one ), but he looked at the problem and one -two- three he knew what was wrong...He simply reversed the HDMI connection and said I would not have a problem again.  I told him the story of the last tech and he had a good laugh as well.  This other tech was so busy doing stuff he didn't have to, he simply put the HDMI cable back the wrong way....

        Anyway, It was so refreshing to find a service person that knew what he was doing...How I would love to hire these folks above to be in my house the next time a Comcast service person does come.  How is that for being optimistic ?????

CRaPUSA Cap

Cynical Ridiculous and Pathetic Cap Embroidered Baseball Cap by CRaPUSA
Get the best in caps embroidery from Zazzle

Comcast.......the saga continues

Just when you think Comcast cannot get any worse ??????? This has to be the worst run company I have ever in my life seen. There is not one thing they are capable of doing right. They just suck. No And, If, or Buts about it.....Later, after I have cooled off from my latest bout with Comcast I will go into the gory details.

Comcast Part 2.........The Apology

This is in response to my last blog about the shitty service from Comcast.  Naturally, I really believe that maybe 4 or 5 people read my blogs where I am usually ranting and raving about something or another.  Actually, there are lots more, and from all over the world.  It really goes to show you how shallow the real world is, and how messed up we all really are.  Or is it that we like to find fault with the big guys, the guys with the power, and the daily crap that all of us do go through.  Well, after writing that I did something I have not done in probably 6 months.  I looked at the comments that I never ever did, nor did I know there was a section to see these.  What a great surprise I had and how much fun did I have reading some of them.  They went from completely insane to only a little bit insane.  The really cool thing was that I noticed one from a higher up at Comcast.  Wow, I said to myself.............How the hell did this person see this, and this is really great that he made a comment.

It was really an interesting response and I really thought that one of my sick friends was playing with me.  He wanted me to give the specifics and he would look into it.  It certainly looked official enough, with an actual Comcast e mail address.  Well, I decided to be a grown up person and send the information in question figuring that I would get some sort of BS response at some future date.

 Imagine my surprise this morning at about 8 am when I received a call from the executive office of Comcast wanting to speak to me.  Naturally I figured they were going to suspend my cable service, jam my telephone lines, and make it impossible for me to use my computer.  What a pleasant surprise to have this intelligent, well spoken, really nice person, go over this situation with her.  Not only did she have all the information of the deliver of my router (which I will have tomorrow), but she was looking into the reason I never received it originally and my sometimes bad TV reception.  This experience really changed my view of Comcast.  Now the cable service might still suck (it is being updated in my area for more HD etc. ) but they certainly get an A+ or 100% for the type of customer service shown to me this morning. It is too bad it took this blog to get this kind of great response, but it does show that Comcast is capable of showing some great customer service.  For that I thank and commend you Mr. Comcast......... And for the comcast rep that did read my blog, and did take the time to bring this to someones attention.............a special thank you. I guess this is my way of saying I am sorry for taking this out on all of Comcast.

Comcast Sucks Big Time

Am I feeling good.??????  Finally I have something to really bitch about and be pissed off about.  That F**ken thing is Comcast and all the idiots that work there.  I am so pissed now, it has even given me an excuse to make a cocktail with some nice Tito's Vodka, that should put me in a more relaxed mood shortly. I will go into the problem with Comcast in a moment, but first I need to vent about trying to speak to a complete human with at least part of a brain.  After calling the number, you are asked if it's English press one.......etc.... That is the first part of this bull shit.  After all, I still believe that I am in America.  OK, so now there are 4 different options, with about 4/5 choices under each option.  Naturally none of them apply to what I want, but what can a guy do ?  So you press anything and then try to press 0, which doesn't do a damn thing, and then get hit with a message telling you how my business is appreciated, but they can't speak to me for 7 minutes because there are other pissed off people ahead of me.  But the recording does ask me if I would like to participate in a brief survey after my business is completed.  Fuck No.....I just want to speak to some idiot, have them take care of my problem caused by them, and then hang the fuck up.  I don't want to be his or her friend, I don't give a shit what they think, say, or do, unless of course they solve their problem, which is now mine.  So finally this dumb ass female (I think ) answers and immediately starts to ask me questions although I can hardly understand her.  She merely wants to confirm my name, address, apt number, zip code, email address, last 4 of my social, and when I last wiped my ass.  She then questions me when I tell her my city is Singer Island, because that is not in their computer. ( The zip for Singer Island comes up as West Palm Beach or Riviera Beach, or Singer Island ) Don't ask me why or how this happens, but it does.  When she nicely tells me that I don't live in Singer Island, can it be somewhere else ??????????  I go completely ballistic on her.  I told her that I know where I live and that I don't give a shit what her computer says.  By now she is petrified of me and calling me sir and being especially nice.    So now I can go back to why I am so pissed.

About a week and a half ago I got a new Droid X.  I love it, but my reception in my apartment really sucks.  I can go on my balcony and get perfect reception, but not inside.  Something about being right on the ocean.  OK, so after bitching to Verizon, I get someone to send me a network extender which will get me perfect reception inside. This is a $250.00 piece of equipment, but they were sending it to me free.  The only thing is, I needed a wireless router to go with this. Now the fun begins. I find out that comcast will send me one free, but I need to pay $9.95 for shipping. OK, that is cool with me.  So a week ago I order one on line and print out a comcast receipt that confirms the order and even thanks me.  I also read where it will take up to 5 business days to receive it......Now the fun begins.....Today is the fifth day and I still don't have it.  That is what prompts me to call and find out when it was shipped ???????  So now we return to the first part of this where I discuss the calling to comcast.  When I finally do get to speak to a live person, I am told that he has NO record of me ordering this wireless router ?????????  Nice....... I calmly say to this idiot..........Idiot, I am looking at a printed receipt from Comcast that clearly says I ordered it and it would be shipped within 5 days.......I demand to speak to a supervisor, but they have all died and gone to cable heaven.  He then tells me that he is sorry, does not know what happened, but will order me another  one and not charge me for the shipping.  By then I am so disgusted that I finally say OK, and thank you.  I ask him if he has a confirmation for this and he says Certainly.......Wait one minute and I will get it for you as it is generated by the computer.   He then say It is.......................and the phone gets disconnected.....  I hate fucking Comcast...........BTW.........after my second drink I called back and someone else was able to give me the confirmation number, after of course, I refused to give them any information.  What are the odds of me getting this router ????????

 Comcast typical connection above.