Showing posts with label bad customer service.. Show all posts
Showing posts with label bad customer service.. Show all posts

Wednesday, March 14, 2012

Vitamins or Not

I take vitamins like I am sure most of you do.  I am not really sure what they do or how they help, but most doctors tell us to take certain vitamins so we do. We take these and expect them to do whatever they are supposed to do. (whatever that may be).
     But lets back up a little.  We buy these vitamins and expect them to do whatever it says on the label. We trust the major brands we buy without even giving it a second thought. At least that is what I always did until recently.  Hold onto your hats, because this might completely turn you off buying any vitamins.
About a month ago I noticed a strange pill mixed in with Nature Made Calcium bottle.  I had probably gone through half the bottle prior to noticing this strange looking pill. My first reaction was that I put another one of my vitamins in this jar and forgot about it.  I looked closer and realized that I take nothing that even resembles this and that I am so careful that I never mix or put anything in any of my vitamin bottles.
      I immediately send an email to customer service at Nature Made making them aware of the situation.  Naturally I don't use the rest of the bottle as I am somewhat skeptical of what this foreign object might be. I thought I was doing the company a big favor by advising them of this problem along with giving them their lot number and all other codes on the bottle... A few days later I receive an email with a case number telling me that I will shortly receive a return sticker (prepaid) and to please return it to them so they might analyze the situation.  I think that is a pretty good idea and as soon as I received the sticker I buy a padded envelope for the bottle and take it to the Post Office.
I feel really good that I am finally doing something that might or could be somewhat dangerous.  Who knows what was in the other pill and who knows if other people had the same problem, or even if someone took something that they were allergic to ?????   Who knows.....Maybe I potentially saved the universe or will save the universe ?
     
     Well, yesterday I realized that not only did I not save the universe and the world no longer owes me a debt of gratitude, but these fucking stupid assholes at Nature Made have practically accused me of lying to them and that what I said could not have happened.
     I have scanned the letter I received yesterday from Nature Made although it might not be clear enough to read. Basically, these assholes told me that in checking these lots and all the information that I sent them, that it was an impossibility for a foreign object to have been in my bottle. They distinctly said this could not have happened.....in no uncertain terms.  One would think they were covering their ass for a potential law suit ?  I would have thought they would have sent me a nice letter stating that is would be investigated along with a couple of coupons for the used bottle that I had returned to them......I guess I would have been wrong.
      
But alas..............the story is not over.  Being pissed as I was after reading this letter, I did what anyone else would have done....Right....I called the company and spoke to some assistant idiot in customer service.  Well, you know that is a complete waste of time listening to some moron read off some scripted response to my concerns.....So I then asked to speak to their supervisor and of course that took a little bit of waiting time... I was lucky and got to speak to a somewhat intelligent young lady who completely understood what I was saying and couldn't believe that some coupons were not sent out to me immediately. (that is not what I was looking for).   Anyway, she assured me that another letter would be forthcoming along with some Nature Made Coupons for my time etc.
             I guess trying to do the right thing is not always right.  I also think that most of these large companies really don't give a shit about customer service or have a clue as to resolve simple problems.  It is also a sad situation that customer service departments are staffed with people that are not allowed to think for themselves, but are forced to read all this scripted shit that all of us have heard more than once.
        So I guess where their label and logo says "Safely Made, Purely Made" is only true when it is not or when there are no foreign objects in the bottle.
        The truth is sometimes better than fiction.

Tuesday, March 13, 2012

Vitamins ??????????? What are you getting ?

Tonight I will reveal a completely true report on what I just discovered in a bottle of Nature Made Vitamins.  You will get all the facts including my emails to the company along with their response, phone calls etc.  If you weren't sure of how healthy vitamins were for you before this, you will think twice about it after reading this later.
      Crap, I feel like a teaser for the news coming on later tonight.   This is one you really don't want to miss.

Thursday, January 5, 2012

Comcast Still Sucks

And the beat goes on.  The other day I wrote about Comcast and the crappy service they offer. Late last night and early today there is all kind of stuff going on the local news about the interruption in service that Comcast customers may be experiencing...May be experience my ass.  Maybe say "are experiencing".....But why tell the truth ?

       WTF can't they just be honest and tell us they fucked up, or some asshole pushed the wrong button.....Bottom line is that I have been trying to call these assholes for two days now to report the trouble and demand a refund for the movie I watched in part on two different days.  It's not even about the money, but simply about the principal of the problem.......I hate bullshit and I especially hate stupidity.

    
What bothers me the most is trying to reach these assholes on the phone... I would love to do it online, but there is no way in the world to tell them about a problem. Sure you can sign up, add services, do some normal things, but try to get help for something important.........CALL.....
        Oh, that's right....You can't call....Actually you can call and go through the bit about your account, your problem area (phone, TV, computer ) and then you get a message telling you to please wait for the next available operator.............AND THEN........a message  " Sorry but due to heavy call volume we cannot connect you call.....Please call back later ".................................dial tone..................fuck you Comcast once again for not at least giving me the opportunity of speaking to a live person.