Wednesday, March 6, 2013

Open Letter to Comcast




In my quest for truth, justice and the American Way.....I submit to you Mr. President the following. Naturally, this is for the president of Comcast and I am almost positive I speak for each and every Comcast customer. I by no means want to appear that I am racially motivated to write this, or to pick on any particular nationality, but truth be told..........It is what it is.
      Last night I returned from LA after a brief vacation seeing family as well as some new and very cool new family. (New, only because of stupidity of not staying in touch). Well, this morning, my modem was making a loud whistling sound , similar to that of a teapot with boiling water. I tried some of my normal type of fix, but naturally that didn't work.  I then (under duress) decided it was time to call one of the Comcast tech support people.  After the usual time of finally getting to speak to a live person, and the repetition of repeating my name, phone number, address, and last 4 digits of my social security number......a real, honest to goodness person finally asked me my name. Actually, I am not sure what they asked me as I understood only about 3 words.........So, Mr. Comcast President, this is for you.
        Dear Mr. Comcast President,
                My name )(*)&^%%&& 75%6 ^&* )**H iuy8899 *(*HJL:LL F$%^^&H ))_)(__(_*)()*)*((JLJLKJLD^^))JNNYYYBB^R%FVBM>?>"I^^HHRR&tyw5237390-)((M::"=-98j,,km)^$mjj,511 and my problem is (&^%$%&&^$%*()JJBM__)*&*^%$$####@%&KK:
+JJUS%%^&SO)OL:::"""as follows...(*(^&))____++++**Y^^#GGVM<>309vnvjjdjdd;;s's.
        Mr. President.....This is the exact way your fucking customer service people speak.  No one has the slightest clue what the fuck they are talking about.  They are probably some very nice people located in India that have never met an American in their life, and for the most part don't understand a word of what we are saying just as much as we don't understand a word of what they are saying.
       
Your system sucks and the public relations connected with this sucks as well.  After ten minutes on the phone this morning I finally told this person that I have no fucking idea of what she is talking about.  I hung up the phone and said Fuck It........ The irony of this whole thing is that about one hour later, the whistling sound stopped.  This happened all by itself, like magic. I know it will begin again, but there is no way in hell I will Call Comcast.  I will simply make believe I am brewing tea.

1 comment:

  1. Hi there! I work for Comcast and I just want to apologize for the trouble. I'd like to share your experience with the appropriate person(s), but it looks like you've already written a letter to us. I'd like to make sure that is delivered successfully. So, if you'd like, you can contact me at we_can_help@cable.comcast.com. Please provide your account info, your best contact number and a link to this page as reference.

    Thanks for providing the opportunity to help!

    Mark Casem
    Comcast Corp.
    National Customer Operations
    We_can_help@cable.comcast.com

    ReplyDelete