Sunday, April 1, 2012

My Buddies @ Comcast

Comcast really sucks. Comcast is the worst. Comcast has some of the biggest idiots in the US working for them.  OK, so now your getting to know how I really feel about Comcast. The irony of this whole thing is that if I ever tried to make up some of this, it would never compare to the facts.
       Anyway, the following is all true and as accurate as I can recall.
         About a week ago I realized that my Wi Fi in my apartment was not strong enough to run my I Pad.  I had the I Pad checked at the Apple Store, and realized that it was working fine there.  I got home and did some research and discovered that I had a wireless router connected to my cable modem that is several years old.  It was time for an all  in one wireless modem that would increase the signal.  I knew that was an easy fix, and didn't give it a second thought.
      How Fucking Wrong Was I ????????????
      So Friday morning I take my old router back to the local Comcast office to upgrade to a new wireless router. After waiting on line for almost an hour this nice lady explains to me that mine is very old (2years) and they don't make them anymore as there is a new Gateway wireless modem that is now being used by Comcast.  Wonderful...........The next sentence out of her is simply that they are out of stock in the office I was at and she advised me to go to another location where she said there were plenty in stock.
     I am fine with that and certainly realize things like this do happen.  I can't get to the other location until Saturday, so I simply forget about it for the balance of the day.....Saturday morning I get up early so as to be one of the first people at the other office I was going to.  I get there and lo and behold. Another fucking line. This time I only have to wait about 30 minutes.  But I am ready. I am armed with my old router and my current Comcast modem that I pay a monthly fee for.  I hand this to the nice man and ask him to please let me have one of the new Gateway wireless modems....Now I know I am home free...........UNTIL........he looks at me and tells me that he can't give me one because I have to call service and they need to send a servicemen to install it.  How damn difficult can this be. But again, I am at a loss because the idiot from the day before never bothered to tell this to me.
         So there I am driving back home and getting  a little more pissed by the second.  I get in the door and decide that was a perfect time to call Comcast.  Well, I was lucky because I only had to stay on the phone 15 minutes to hold for some other Comcast agent.  I explain my tale of woe and I am told there would be a $100 service charge for this other service person to come and install it. This is strange because I know it is a 5 second set up.....She goes on and on and finally gets the price down to $30.00 which is still 30 too much.. And or course she can't make an appointment until Thursday morning. (why fucking rush).
       Here is the deal. I know something will fuck up this coming appointment. I also have this very strange feeling that it will probably be some nice repair guy who will say to me, " Why didn't you pick one of these up yourself and install it in a few seconds instead of paying this $100 set up charge" ?
     (Comcast is this areas local cable provider}

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