Sunday, February 1, 2015

Tie Score

I didn't think it was remotely possible. I was convinced that nobody had worse customer service than Comcast. I would have bet anything on that. OMG ???? I honestly believe that I was wrong. As much as I have nothing nice to say about Comcast, I have discovered another company that is neck and neck with the shit service and customer support that Comcast offers it's customers
   
Serius XM has risen to the occasion. They have managed to possibly hire the rejects of Comcast to work in the customer service and support department.  They have gone to extremes to manage to piss off customers by subjecting us to have (and that is questionable) a reasonable intelligent conversation with one of these so called customer support specialists.  They are not specialists. They are not people. They are not normal. They are robots simply reading from some dumb ass manual they have in front of them. They can't think. They can't make a decision. They can't reason. They can't do anything but tell you how sorry they are that you are having a problem.  This gives them time to look for the answers to your questions.  The reality is that anyone with a brain that knew what they were doing, and had some training, would probably be able to settle each and every problem in half the time.....But......
   
our society requires the most modern of modern customer support specialists to stay on the line and completely ruin our lives, frustrate us to death, and make us feel like we are fucking idiots not capable of figuring out our problem.....Mine was really simple and took almost an hour for several people to check it.  It was a simple math situation that involved a simple credit and a simple charge.  Nothing earth shattering, nothing major, nothing more than a difference of $21.00, but enough to ruin my day getting involved with some stupid robot make believe human person.....

So, those of you who have been fortunate enough to be both a customer of Comcast and Serius XM,  I say to you.....Don't ever call them.....Smoke a joint, drink some vodka, do whatever you have to do to escape that dreadful phone call.