This is in response to my last blog about the shitty service from Comcast. Naturally, I really believe that maybe 4 or 5 people read my blogs where I am usually ranting and raving about something or another. Actually, there are lots more, and from all over the world. It really goes to show you how shallow the real world is, and how messed up we all really are. Or is it that we like to find fault with the big guys, the guys with the power, and the daily crap that all of us do go through. Well, after writing that I did something I have not done in probably 6 months. I looked at the comments that I never ever did, nor did I know there was a section to see these. What a great surprise I had and how much fun did I have reading some of them. They went from completely insane to only a little bit insane. The really cool thing was that I noticed one from a higher up at Comcast. Wow, I said to myself.............How the hell did this person see this, and this is really great that he made a comment.
It was really an interesting response and I really thought that one of my sick friends was playing with me. He wanted me to give the specifics and he would look into it. It certainly looked official enough, with an actual Comcast e mail address. Well, I decided to be a grown up person and send the information in question figuring that I would get some sort of BS response at some future date.
Imagine my surprise this morning at about 8 am when I received a call from the executive office of Comcast wanting to speak to me. Naturally I figured they were going to suspend my cable service, jam my telephone lines, and make it impossible for me to use my computer. What a pleasant surprise to have this intelligent, well spoken, really nice person, go over this situation with her. Not only did she have all the information of the deliver of my router (which I will have tomorrow), but she was looking into the reason I never received it originally and my sometimes bad TV reception. This experience really changed my view of Comcast. Now the cable service might still suck (it is being updated in my area for more HD etc. ) but they certainly get an A+ or 100% for the type of customer service shown to me this morning. It is too bad it took this blog to get this kind of great response, but it does show that Comcast is capable of showing some great customer service. For that I thank and commend you Mr. Comcast......... And for the comcast rep that did read my blog, and did take the time to bring this to someones attention.............a special thank you. I guess this is my way of saying I am sorry for taking this out on all of Comcast.
