Not a Bad Apple in the Bunch

I find it so easy to find fault with almost everything.  Why not. I am perfect so it is really a very easy task to accomplish.  Those of you who read this crappy blog from time to time will realize that most of what I really do bitch about are everyday, common, real, and honest situations that we all deal with. I guess every now and then, I do go off the deep end.  Well, here goes something that you are not going to believe.  In fact, I almost don't believe it myself.
      This earth shattering incident began yesterday morning.  My computer decided to shut of on its own.  No big deal, it's a Mac and it practically does everything by itself anyway.  It had been doing this for a few months now, but lately became a little more often in it's decision making.  After futzing around with the switch and outlet etc, I finally got it back on, but did realize that something was wrong.  About 4pm I called the Apple store near me to make an appointment, figuring it would be Monday.  Wow, they asked if I could bring it in at 5 ?  Of course I said yes.  So in less than one hour I drove to the mall, and carried my Desktop to the store, where I was greeted by lots of nice young people.  Had to wait less than 5 minutes and Ryan ( a nice young kid ) asked me what the problem was and did a few things to it.  He said it was probably the power supply thingy and that is all he thought it was.  He gave me the price and said it would take up to 3 days and it should be like new.  He also added that if that part was not the problem, he would look further and not charge me for the part.  He filled out the paperwork and off I went.............but not before spending some time looking around and listening to the staff talking to customers...

       This morning at about 9am, I received a call from the Apple store telling me that my computer was ready and I could pick it up anytime after 10 when the store opens.  Wow, what a surprise. What great service. I did not have to go with computer withdrawal for even one day.  Well, at ten something I was at the store, once again treated like a king, had another person go over everything with me (along with giving me the old 2 parts that were replaced and off I went, one happy camper.

        Now, those of you that know me are thinking..............OK.........here comes the But part.........Nope, you are wrong.  I have never in my life seen such good service, such enthusiastic sales and staff personal.  They were all friendly, eager to please, knowledgeable in the product, and knew how to joke, laugh and have fun while working.  They were all polite and it was a rare treat to see this in a retail store.  I can go on and on about customer service, but there was nothing I saw that was less than perfect.  I bought my computer there, and love everything about Apple except for the I Phone.  I guess I would trade in my BB for one if AT&T was not involved.
     But there is one thing that bothers me........Why doesn't every single major retailer in the USA make it a point to send their employees into an Apple Store to see how customers should be treated?  Take the test.  Spot the difference. Go into an apple store and then go into Macy's or any other store of your choice.   I am sure you will then say............OMG.........that Crap guy is right.
     Until next time.

Coming tonight..........A Bad Apple ?????????

Tonight......Be prepared for a surprise........Good ?    or    Bad ?

"Premier Customer Specialists" aka Telephone Idiots Part 2

A few minutes ago I received a call from another Premier Customer Specialist from B of A.  This time, when she got on the phone, she only asked me to verify my name and address.  Wow, I figured they read my blog yesterday and decided not to give me the line of credit I was requesting.  This time the tone and delivery was somehow different.  This idiot simply told me that she had some information about my inquiry.  No longer was it my application, but simply My Inquiry..........  Something is going on.
She immediately said to me, " We cannot continue with this process because your home is on the Market".  I simply replied.............Thank you very much as I was not planning to  continue with my application because of your stupid little afterthought rule of charging an additional $3,000 should I sell my home..........Guess what Idiot........That was one of the first questions idiot #1 asked when I originally began this process.
       I just love talking to idiots.  It is so much better than playing golf...... Well, gotta go.........Time to call Citi Bank, Bank Atlantic, Chase, etc.........to have some more fun on the phone...........

      Only Kidding..

"Premier Customer Specialists" aka Telephone Idiots

      I had a wonderful experience this afternoon talking and answering questions from some complete puppet idiot from Bank of America.  After finally passing the long security questions and YES......by pressing 1 first to speak in English....( Read yesterdays quick blog on that )......and then a few other dumb ass questions... I was then transferred to another puppet who was not a sales person, not a facilitator ,  not a nosy body, but as she put it when she got on the phone, " Hello,  I am Wendy, your Premier Customer Specialist "..........followed by......"How May I be of Service to you Today ????"    WTF lady. I just spent 15 minutes on the phone with your younger sister idiot who CALLED ME.......I guess the called me is the key words there.  OK......so I was not too pissed off yet and figured I would give her somewhat of a chance and told her exactly what I just wrote.  You called  me.........Then it began.... Will you please give me the last 4 of your social security number, your exact name, your current address, and the exact size of your underwear ??????  I gave her this information and took a deep breath because I was still in Nice Mode.   (not for long) . She then told me that she found my record and needed to confirm a few things, but did mention that some of these might have been gone over prior to her checking this.

     I really need to go into a little background.  Several years ago the clerk at the bank I very rarely go in, asked me to  take out a Home Equity Line of Credit.  She was cute and I had been hitting on her for a while, so I said sure. Some guys with resort to anything to get laid. A few days later I got a call from her stating that I was approved for 500 K and to come in and sign the documents and there was no cost involved. I said to myself, great.....money and a girl.....sweet....So I went to the bank and there must have been a 50 page summary of everything that needed several signatures by me.  I brought it home to look at, that cute girl at the bank got transferred the following week, and the outdated papers are still in a closet somewhere, unsigned and without sex.  Now......Thanks to our wonderful government and it's great bailout crap, it is not so easy.......So we are now back to real time with Ms. Idiot on the phone.  She......is this your current address ?    Me......yes ...........She.......thank you very much for giving me that information................She.......Is this your telephone number?.............Me......yes........She......Thank you for giving me that information, I appreciate it............ I am not going to bore you with the next several questions with the same response by her............................................BUT...................I finally flipped....I starting to talk really loud (think they refer to that as yelling) and told her to stop reading from her fucking script and just ask the questions..... It is amazing how that worked and how nice she was after our little getting to know each other exchange.... Am I in trouble because at the start they did say that our conversation was being recorded for quality and training purposes....Maybe they need to train these puppets a little better.......Finally after being told that everything is free and I will pay no charges other than the interest of what I use I get the Big Surprise..... She.......you know there is a #2,500 charge should you sell your home at anytime................Don't you want to just kill these idiots for not letting you know this up front ?

     
These conversations are the same with banks, car dealerships, credit card companies etc.  I would tell you all the other information I need to fax them for this line of credit, but there is not enough time.  It was such a pleasure only a few short years ago.  Thanks government for bailing out the banks and making them become so creative in screwing all of us whenever they can.  You did a wonderful job of teaching them the meaning of the words Screwing your customers. I understand that getting a mortgage today is just as bad.....

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